Shipping & Returns
We take pride in crafting unique, handmade items to add flair to your swashbuckling lifestyle. We strive to ensure that each product we sell meets stringent standards of craftsmanship and design. However, in certain circumstances, we understand that you may need to request a return or exchange. Please read the following return policy carefully to understand the guidelines and exceptions.
1. General Return Policy:1.1. We do not accept returns or exchanges, except in the following cases:
a) Defective or Damaged Product: If you receive an item that is defective or damaged, we will gladly replace it or issue a refund. Please notify us within 10 days of receiving the item, providing photographic evidence of the defect or damage.
b) Incorrect Item Shipped: In the event that we mistakenly send you the wrong style or size, please inform us within 10 days of receiving the item. We will arrange for the correct item to be shipped to you, and we may require you to return the incorrect item at our expense.
1.2. We do not accept returns for the following reasons:
a) Sizing Issues: It is essential that you accurately measure your head size using our sizing guide before placing an order. Please double-check your measurements and remember to consider whether the hat will be worn over a wig and/or scarf or bandana. We cannot be held responsible if you measured incorrectly.
b) Change of Mind: We understand that personal preferences may change, but due to the nature of our products (which are intended to be worn at renaissance or pirate festivals), we cannot accept returns or exchanges based on a change of mind or dissatisfaction with the design, color, or style. There are many buy/sell/trade Facebook groups in which you may list any unwanted items for sale.
2. Return Process:
2.1. To initiate a return or exchange, please contact us via email at thesunkenhelm@gmail.com or via the Contact page on this website. Provide your order number, a description of the issue, and any necessary supporting documentation (such as photographs of defects or damages).
2.2. If your return or exchange request meets the eligible criteria as stated in this policy, we will provide you with instructions on how to proceed with the return.
2.3. When shipping a return, please ensure that the product is in its original condition, including all tags, labels, and packaging. We recommend using a trackable shipping method, as we are not responsible for lost or undelivered returns.
3.1. Approved refunds will be issued in the original form of payment, excluding any shipping charges.
3.2. Refunds will be processed within 3 days of receiving the returned item.
4. Other Considerations:
4.1. We reserve the right to modify or update this return policy at any time without prior notice. The revised policy will be posted on our website and will be effective immediately upon posting.
4.2. This return policy is applicable only to purchases made directly from our website. If you purchased our products from a third-party retailer, please refer to their respective return policy.
By placing an order on our website, you agree to our Terms & Conditions, our Privacy Policy, and this return policy.
If you have any questions or concerns regarding our return policy, please don't hesitate to contact us. We appreciate your understanding and support in adhering to these guidelines.